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Find in on Apple Arcade

INQUIRY FORM

FAQ

  • Is there a multiplayer option?

    No, there isn't. This game is single-player only.

  • How can I get more riders and dragons?

    As you play on, you will gain additional dragons through breeding. Hatching and rearing each take six months. As for riders, by facing a named rival and beating them in several races, you can MAX out your affinity with them and invite them to join your team.

  • The game isn't working properly.

    If the issue is software related, please try the following steps.
    1. Restart the device.
    2. Check the App Store to see if there is an update for the game.
    3. Check for a software update for your device.
    4. Check that your device meets the minimum requirements for running this game.
    5. Delete the game and then reinstall it.
    Note: If you have the game synchronized to the Game Center or have a backup on your device, you will not lose your game data.

  • Where do I save the game?

    The game saves automatically. By logging into the Game Center, you can then save your game to the cloud.

  • What is an Online Race?

    As you progress through the game, online races will become available. You will be able to join them from the Option Screen. You game data will be called up from the server to race other users from around the world. There is no need to worry about lag, or about your opponents dropping offline.

  • What does the training component of JetDragon entail?

    Aside from leveling up your Tower Ship facilities and training your riders, you will gain stronger dragons through breeding. Training doesn't demand quick responses with the controls. Your management style will determine the outcome.

  • I can't win any races!

    Give the following suggestions a go.
    1. Try changing your dragon and rider pairings.
    2. Improve your dragon's skills using the Skill Board.
    3. Raise the general parameters of both your dragon and your rider.
    4. Remodel your Tower Ship to unlock new training facilities and give them a try.
    5. Breed your dragons.
    Note: Each new generation of dragons will show improvement.

  • How can I increase dragon partnering options for breeding?

    You can purchase Breeding Rights from a peddler, or you will be able to obtain breeding rights with a rival's dragon after racing them repeatedly as a Named Rival and maxing out your affinity with them.

  • Will there be updates after the initial release?

    There will be updates. By playing the updates over time, you will be able to progress through to the end of the JetDragon story and the game. Additionally, updates will be made in order to further improve the game.

Contact Us

If the Frequently Asked Questions do not cover the content of your inquiry, please contact us through the following form.
Note: We will not reply to feedback or personal demands.








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Privacy Policy

GREZZO Co., Ltd. (hereinafter referred to as "Company") handles the user information acquired through the website and the game applications (hereinafter referred to as "Website, etc.") operated by the Company regarding game applications provided through the "Apple Arcade" subscription service provided by Apple Inc. and its affiliates (hereinafter referred to as "Apple"), as follows.Article 1 (General Provisions)
1. The Company will comply with the Act on the Protection of Personal Information (Act No. 57 of 2003; hereinafter referred to as "Personal Information Protection Act") and other related laws and regulations, etc. and strive to appropriately handle and protect users' personal information ("Personal Information" as defined in Article 2, Paragraph 1 of the Personal Information Protection Act; the same shall apply hereinafter).
2. This Privacy Policy (hereinafter referred to as "Policy") applies to the use of the Website, etc. If the Company posts a privacy policy on a separate website, etc. operated by the Company, such provisions shall also apply. However, if such provisions conflict with this Policy, this Policy shall prevail.

Article 2 (Information to be Acquired by the Company and the Method of Acquisition)
1. The Company may acquire and use user information, including Personal Information, on the Website, etc. as set forth below.
(1) Information to be Provided by Users
User's name, gender, date of birth, address, telephone number, email address and any other information voluntarily entered or provided by the user through the Website, etc
(2) Information to be Collected by the Company when Using the Website, etc.
(i) Terminal information used by the user (ID information that can identify the terminal, etc.)
(ii) Log information, action history, and information regarding the use of the Website, etc
(iii) Payment Information
(iv) Cookies and anonymous IDs
(v) Information to be obtained through the collaboration with “Apple Arcade”
(vi) Other information that the user consents to
2. When acquiring user information, including Personal Information, the Company will properly acquire such information without using deception or other wrongful means. If Personal Information is acquired by any method other than through the use of the Website, etc. by the user, the Company will notify or publicly announce the purpose of use in advance.

Article 3 (Purpose of Use)
1. The Company will properly handle Personal Information acquired through the Website, etc. within the scope of the following purposes. The information will not be used beyond the scope of the purpose of use without the consent of the user, nor will it be used in a manner that may encourage or induce illegal or unjust acts:
(1) Provision, maintenance and quality improvement of services provided by the Company, including the Website, etc.;
(2) Screening of user registration;
(3) Identity verification and prevention of unauthorized use;
(4) Responses to inquiries, etc. on the Website, etc.;
(5) Notification of changes to the Terms of Use and this Policy regarding the Website, etc., suspension, discontinuation, termination of the contract of the Website, etc. and other important notices, etc. regarding the Website, etc.;
(6) Business information regarding services provided by the Company;
(7) Survey and analysis of the use of the Website, etc.; and
(8) Provision of information to third parties in the manner described in this Policy.
2. The Company may change the purposes of use described in the preceding paragraph to the extent reasonably deemed relevant to the purposes of use prior to such change, and in the event of such change, the Company will notify the user or publicly announce such change by posting a notice on the Website, etc. or otherwise.
3. The Company may process and use the acquired Personal Information into anonymized processed information (as defined in Article 2, Paragraph 6 of the Personal Information Protection Act; hereinafter referred to as "Anonymized Personal Information") or statistical information, which makes it impossible to identify the user. When the Company has created Anonymized Personal Information, the Company will publicly announce the items of information regarding individuals contained in such Anonymized Processed Information by posting on the Website, etc. or otherwise in an appropriate manner.
4. The Company may process and use the acquired Personal Information into pseudonymized personal information ("Pseudonymized Personal Information" as defined in Article 2, Paragraph 5 of the Personal Information Protection Act; the same shall apply hereinafter) that makes it not possible to identify a user unless collated with other information.

Article 4 (Provision to Third Party)
1. The Company will not provide any Personal Information to third parties without the consent of the user, except as required by the Personal Information Protection Act or other laws and regulations, and as otherwise provided in this Policy.

2. The Company may provide users' Personal Information to third parties in the following foreign countries. In such cases, the information that should be referred to is as follows at this time.
United States of America
Please refer to the following link for information provided by the Personal Information
Protection Commission on the Personal Information protection systems of such foreign countries.
https://www.ppc.go.jp/enforcement/infoprovision/laws/offshore_report_america/#federal

3. Personal Information may be provided to third parties in foreign countries other than those specified in the preceding paragraph, although the recipient business operator and the country in which the recipient business operator is located have not been identified, to select an appropriate business operator from time to time for outsourcing and joint use. In such cases, the information that should be referred to is as follows at this time.
https://www.ppc.go.jp/enforcement/infoprovision/laws/

Article 5 (Outsourcing of Handling of Personal Information)
The Company may outsource the handling of all or part of the Personal Information acquired from users to a third party within the scope necessary to achieve the purpose of use. In such cases, the Company will exercise necessary and appropriate supervision to ensure that the information is appropriately and safely managed by the third party to which it is outsourced.

Article 6 (Joint Use)
The Company will jointly use Personal Information as follows.
(i) Items of Personal Information to be jointly used
Items described in Article 2
(ii) Purpose of use of personal information to be jointly used
Purpose of use described in Article 3
(iii) Scope of joint users
Apple Inc. and its group companies
(iv) Party responsible for management of joint use
The Company (3rd floor, Yushin Building Shinkan, 3-27-11 Shibuya, Shibuya-ku, Tokyo ; Representative Director: Koichi Ishii)

Article 7 (Safety Management System)
1. The Company will take necessary and appropriate measures to protect Personal Information, including preventing leakage, loss or damage.
2. The Company will assign a person responsible for the management of Personal Information, and will implement appropriate management and continuous improvement of Personal Information.
3. For more information on the security control measures taken by the Company, please contact "Inquiries" under Article 10.

Article 8 (User's Right to Disclosure and Correction, etc. of Personal Information)
For measures such as disclosure, correction, deletion or suspension of the use of Personal Information on the Website, etc. or disclosure, etc. of records of provision to a third party, please contact the inquiry desk specified in Article 10 However, the Company may not be able to perform these procedures if the Company is not obligated to do so under the Personal Information Protection Act or other laws and regulations, if the same request is repeated many times without justifiable reason or if excessive technical work is required.

Article 9 (Changes to this Policy)
1. The Company will review the operation status regarding the handling of Personal Information from time to time, make efforts for continuous improvement and may change the Policy from time to time as necessary. If the Company makes a change to the contents of this Policy that requires the consent of the users under laws and regulations, the Company will obtain the consent of the users in advance by a separate method that it deems appropriate.
2. The changed Policy will be posted on the Website, etc. or otherwise notified in an easy-to-understand manner and will become effective upon such notification.

Article 10 (Inquiries)
If you have any opinions, questions, complaints or other inquiries regarding the Company’s handling of Personal Information, please contact the inquiry desk below.
Address: 3rd floor, Yushin Building Shinkan, 3-27-11 Shibuya, Shibuya-ku, Tokyo 150 0002
Telephone number: 03-5469-5630
E-mail address: jd_support@grezzo.co.jp
Reception hours: 10:00-17:00

Business Operator Handling Personal Information
GREZZO Co., Ltd.
Address: 3rd floor, Yushin Building Shinkan, 3-27-11 Shibuya, Shibuya-ku, Tokyo 150 0002
Name of representative: Koichi Ishii
*Formulated on 06 01, 2023